Rack Lodge guarantees that the Datacenter network and Internet connectivity will be available 99.99% of the time. In any given month if an unplanned network outage occurs for more than 30 minutes Rack Lodge will refund 5% of your monthly invoice. If the network continues to be unavailable past 30 minutes, we will refund 5% of the monthly fee for every hour our network outage to a maximum of 50% of the basic monthly server hosting fees.